QUALITY CHART
Theorists
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Quotes or Theory or Books
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||
A
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Deming
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85% quality comes from management
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PDCA/ 7 deadly disease
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B
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Crosby
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Zero Defects
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Quality is Free
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C
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Juran
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Fitness for use
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Qulity Trio
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D
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Shewart
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Control chart
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PDSA
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E
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Ishikawa
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Cause Effect/Route Cause Analysis
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Quality Circle
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F
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Masaki Imai
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Kaizen
|
|
G
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Feigenbaum
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Quality defines by Customer
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TQM
|
H
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Taguchi
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Loss Function
|
|
EVEN MORE in Detail
Gurus Contribution
Deming ---- 14 points for quality management, 7 deadly sins and diseases, the theory of variance, PDCA cycle
Juran ---- Wrote Quality control hand book, called ‘Bible of quality’ Habit of quality, Quality Triology.
Define ‘quality’ as ‘Fitness of use’ Categorised the cost of the quality
Crosby --- 14 steps for quality improvement Concept of ‘ Zero defects’ Written book ‘ Quality is free’
Massaki Imai - Kaizen
Ishikawa -- Cause and effect diagram Quality circle
Taguchi - Loss Function
Feigenbaum - Quality defines by the customers
William Shewart - PDSA, Statistical Control Chart
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